Examples of courses
Management of ICT Services
The alignment of IT in business is maybe the most crucial aspect of IS success. In this course we deal with the information management (IM) of a company We discuss the sensitive relationships between the IT department and the user organization, and domains of responsibilities of both parties. We look at the IM function's role as a middleman between top management, line management, users, and outside IT service providers. We discuss SLM (service level management) as a possible solution to the problem of balancing growing demands and tightening cost constraints. The SISP approach will also be discussed. During the course we reveal the tasks and services offered by the IM function, such as the purchasing, maintenance and recycling of servers, workstations, networks and software, help desk services, and the management of end-user computing. We also look at the typical status and organization options of the IM function in companies, and the centralizing/decentralizing problem in that context. Total or selective outsourcing will be taken into consideration as an organization option. IT services management frameworks like ITIL and CobIT will be introduced.
Management of IS projects
The course aims to give the basic collection of skills, tools and methods to be used in managing information systems development projects. After the course the student has these basic skills with which to start working in projects in organizations. The course comprises weekly exercises in a virtual learning environment. In each week, students are expected to prepare one project planning document, e.g. project proposal. Small group discussions concentrate on analyzing problems and challenges in different types of IS/IT projects. The term paper comprises an essay about tasks and responsibilities of a project manager and a self-evaluation of how the student would qualify as a project manager. The exercises are all made in a virtual learning environment. Students participating in the course should ensure that they reserve sufficient time for making the exercises during the course period.
The course addresses managerial problems in high-tech firms, with a special emphasis on software and media industries. These industries are characterized by virtual and knowledge-intensive products and services, global supply chains, complex value networks and highly volatile markets. While technological innovations provide ample business opportunities in such industries, establishing a profitable business in them is far from easy. The course is recommended for students who aim at a professional, managerial or entrepreneurial career in marketing and/or product development processes in IT and high-tech firms. Upon completion of the course, students are able to employ frameworks drawn from strategic management, international business, and entrepreneurship disciplines to managerial problems of high-tech firms. They are able to craft alternative business models that capitalize on a particular technological innovation. They can identify problems related to growth, internationalization, capital funding and intellectual property rights of such firms. They will also understand threats and opportunities related to the evolution of a company’s value network and/or major structural transformation within industry.
Type: Selective, Business Informatics
The course looks into applying information technology in the context of human activity - in work and in business along five themes: individual's work, collective work, services as reciprocal collective work, knowledge, skill, responsibility, and change. Central frameworks of the course are process design, activity theory, work practices development and Viable Systems Model for systemic change and change management in the context of ICT and human activity systems.
The cours aims to theach the basic premises of work design, process design and design of collective work, and the ways to find ways to implement the necessary changes and find the discrepancies and anomalies of work practices and designs to alter successfully ICT-supported human activities in and between organisations.
After completing the fieldwork students can design and implement study of work and related information systems in their real context.
In addition to the lectures, the course has a separate fieldwork. The fieldwork consists of applying the lessons learnt on the classes with additional guidance of ethnographic research method in practice.
Type: Selective, Work Informatics